| Can I really Choose My Shirt Type & Color?|
You Bet! We make your shirt to order - Just for you. Why? Because we can - oh, and because we Love you! (Remember, if the design is Yellow, and you pick a Yellow shirt - You're in trouble. - Well really we just change the design so it will look good. Why? Because we can - and we want our designs to be seen and not blurred.)
How Long is it going to take to get my order?
We're now offering 24-hour rush production on many of our most popular items. Many can be produced in 1 day. And we still offer both 3 and 5 day rush on these items if you have more time.
Remember, production time is not shipping time! We still need to ship the item to you and that takes time. If you are in a rush, we suggest you choose the upgraded shipping option at checkout.
All Items Must Be Rushed! We ship all orders together complete. So, if you choose a 24 hour rush item and an item that takes 3 weeks to produce, you are going to be unhappy when your rush item is held up. Please make two orders if you need something faster with the benefit of our low standard shipping price.
A production day is an actual business day and not a weekend day. Any order placed after 2 pm CST will count as the next business day.
Please note that depending on the type of item, production times can vary widely. Please call BEFORE you place your order regarding exact time lines.
What size shirt should I order?
To help in ordering that perfect shirt for you, we have made a T-shirt sizing chart which can be found
by clicking here: Shirt Sizing
What brand of Shirt are you going to use?
We use heavyweight 100% cotton shirts whenever possible.
Can I Return My Stuff?
Since we custom make most of our merchandise to order returns are generally not accepted and we are only able to accept returns on defective merchandise or mistakes we have made and in those cases a corrected replacement is sent out. You must notify us in writing within 7 days of merchandise receipt and a Return Authorization must be given. (This is a standard in the industry) In the rare case that a return is accepted (non-customized merchandise only) there will be a 25% processing/re-stocking fee charged for doing so.
Can I Cancel an order once it is placed?
To provide you with the fastest service possible, Once an order is in production, it cannot be cancelled. All orders are custom-made based on the customer's instructions at the time of ordering and as such, the customer is responsible for any costs incurred by us up to the point of cancellation. INDIVIDUAL orders cannot be cancelled once we have ordered the garment(s) or product(s) for your order. If we can cancel your individual order there will be a processing/re-stocking fee charged for doing so.
Is it safe to use my credit card over the internet?
For your security, all credit card processing is done through YAHOO's secure server. You may learn more by clicking here.
What Company Name Will Appear on My Credit Credit Card Statement?
The Billing Information on your credit card will read: Greekgear.com – Express Design Group